F A Q
Is my deposit refundable if I change my mind?
Since we are holding all of the items specifically for you, the deposit is non-refundable.
Can I make changes to my order after it is placed?
Absolutely! Outside of 60 days prior to your event, you may adjust your order as much as you would like. Keep in mind that the deposit is non-refundable, so if you were to reduce more than 50% of your order, you would be forfeiting a portion of your deposit. Inside of 60 days prior to your event, up until 10 days prior, you may reduce up to 10% of your order total. All changes, final counts, and final payments are due 10 days prior to your event. You may always add to your order, as long as we have the additional items available.
How far in advance do you recommend that I reserve my items?
As soon as you know that you need to rent items, you should go ahead and reserve them. We do our best to keep ample stock of all items, but we do still run out of items on busy weeks. Our custom pieces tend to book out very early, as we have limited quantities of them available.
Do you have an order minimum for delivery?
Our minimum order for weekday delivery services in the Jacksonville area begins at $250.00 in rental items plus the cost of delivery. The minimum may be more based on your distance from our office or for peak weekends, please contact us for more information regarding your specific event. We are happy to deliver orders smaller than this, but you will be charged a minimum of $250.00 plus the cost of delivery. You can also pickup smaller orders from our warehouse, but please note that some of our items are not available for pickup.
Do I have to wash my dishes or linens?
All of your linens and dishes will be given to you clean and ready to use. For your linens, you will be provided with a bag to put your linens in at the end of your event. We will launder them once they are returned to us. All plates and glassware will be delivered clean and polished in racks. After use, please rinse all items free of any food/drink debris, and place them back in the original racks.
Do you offer site visits?
For large events, custom lighting, and custom draping we are more than happy to come out and meet with you to take a look at your event space with you. We do charge a $50 fee per site visit in the Jacksonville area, however that will be credited back to you if you reserve the items with us.
When will you deliver my items?
That is really dependent on your needs and your venues restrictions. Saturdays and Sundays are typically our busiest days for deliveries. We work at many venues that require same day deliveries. Therefore, if your event is at a private residence or a venue without these restrictions, we prefer to deliver a day or two beforehand, and pick up a day or two afterwards. Whenever you reserve your items, we ask that you let us know what your preferences and event times are. We write all of our schedules approximately 1 week beforehand, and we will contact you to give you a time frame of when we plan to arrive. If you need us to arrive at a specific time, we are happy to send out a separate delivery truck and crew to your event. We do charge an additional $100 fee for this service.
What is the optional damage waiver?
We offer an optional damage waiver, which would add 9.75% to your order. This damage waiver covers accidental damages to your rented items, such as spills on your linens, etc. We do strongly recommend adding this to your order, to avoid unexpected charges after your event is over. Please see our terms and conditions for details on what the damage waiver does and does not cover.
What size linens will I need?
If you have any questions regarding the size of your linens, please refer to our linen sizing guide which is available on our website. If you have any additional questions, please feel free to call or email our office for additional information.
What if there is bad weather on the day of my event?
We certainly hope that the weather is great on the day of your event! Unfortunately, the weather in Florida is very unpredictable. We strongly recommend that you have a backup plan in place in the event of bad weather. We also ask that you inform us beforehand of your backup plan, so that we can try to schedule our deliveries accordingly. We do not offer any refunds in the event of bad weather, as it is completely out of our control. Therefore, we recommend obtaining event insurance.
What if I need to get a hold of someone after hours?
We have someone on call 24 hours a day, 7 days a week just in case of emergencies. For after hours service, please call our office line at 904-576-4098. On the office voicemail, we always leave the name and cell phone number of whomever is on call that day. Please just dial that phone number and leave a voicemail if no one answers. Someone will call you back within 30 minutes.
How will my tent be secured?
Grass - When setting up your tent, we typically drive a 42” stake into the grass in 2 places at each corner and 1 at each additional leg. The stakes will be approximately 4’ away from the tent, with a white strap running from the top of the tent to the stake itself.
Asphalt - If your tent is going on asphalt, we will have to drill 1 1/2” diameter holes at each place that we need a stake. We can then drive our stakes in the ground, just the same as if we were setting up on grass. When we come back to pickup the tent, we will patch all holes with either asphalt patch or a plug.
Concrete - If your tent is going on concrete, we will drill 1/2” diameter holes to secure your tent with concrete anchors. Our straps will run from the top of the tent down to the concrete anchors. When we pickup the tent, we will patch all holes with concrete patch, however we cannot guarantee an exact color match.
Other - If your tent is going on any surface that we are not allowed to drill through or drive stakes, it may be possible to secure your tent by other means. Please contact us prior to booking if this is the case, so that we can ensure that we come out with the proper equipment. There will be an additional fee to secure any tent that we cannot stake.
If you have any additional questions or need any additional information, please contact our office and one of our staff members will be able to assist you. (904) 576-4098
For additional information, please see our rental fact sheets, and our terms and conditions. These are available on our website under the downloads section.
How do I reserve my items?
The easiest way to reserve your items is to contact us through our website or by email. To receive a quote, please send us a complete list of all of the items and services that you are interested in, along with your event location and date. To book, we require a signed rental agreement along with a 50% deposit. All Special Order Items must be paid for in full at the time of booking.
Why do I have to pay a deposit?
The deposit is for us to reserve all of the items that you are requesting specifically for you and your event date. Once you reserve the items, we can no longer rent them to anyone else. This is to guarantee that we will have all of the items that you will need available for you.
Discounted rates are available in January, February, July, and August.