The easiest way to reserve your items is to contact us through our website or by email. To receive a quote, please send us a complete list of all items and services that you are interested in, along with your event location and date. To book, we require a signed job contract along with a 50% reservation fee. All Special Order Items must be paid for in full at the time of booking.

The reservation fee is 50% of the total order amount. It is required in order for us to reserve all of the rental items and services that you are requesting, specifically for you, for your event date. Once you reserve the items and services, we are no longer able to provide them to anyone else for the duration of your rental period. This is to guarantee that we will have all of the items that you will need available for you.

Absolutely! Outside of 60 days prior to your event, you may adjust your order as much as you would like. Keep in mind that the reservation fee is non-refundable, so if you were to reduce more than 50% of your order, you would be forfeiting a portion of your reservation fee. Inside of 60 days prior to your event, up until 10 days prior, you may reduce up to 10% of your order total. All changes, final counts, and final payments are due 10 days prior to your event. You may always add to your order, as long as we have the additional items available.

Our minimum order for weekday delivery services in the Jacksonville area begins at $250.00 in rental items plus the cost of delivery. The minimum may be more based on your distance from our office or for peak weekends, please contact us for more information regarding your specific event. We are happy to deliver orders smaller than this, but you will be charged a minimum of $250.00 plus the cost of delivery. You can also pickup smaller orders from our warehouse, but please note that some of our items are not available for pickup.

We certainly hope that the weather is great on the day of your event! Unfortunately, the weather in Florida is very unpredictable. We strongly recommend that you obtain Event Insurance and have a backup plan in place in the event of bad weather. We also ask that you inform us beforehand of your backup plan, so that we can try to schedule our deliveries accordingly. Please note that we do not offer any refunds in the event of bad weather, as it is completely outside of our control.